Help I can’t…. Troubleshooting

• I can't remember which live events I have signed up for!

  You can see a list of all events (past and upcoming) via RO Live Events - Member Page If you h...

• My login and password from the old site are not working

  If this is your first time accessing the new website you will need to request a new password via 'Fo...

• I have lost my quiz progress since the website transfer!

  Unfortunately quiz results were not copied across correctly when we transferred the website from one...

• My browser seems ‘stuck’, I can’t progress

  Please try clearing your cache. You can do this via the Settings of your browser. If you don’t...

• I have done the quiz several times but can’t move to the next module

  You have to pass the quiz with at least 80% correct answers. if you are unable to pass the quiz plea...

• The lesson is not marked as complete even though I have watched the entire video

  Try marking it complete manually by clicking the green button 'Set to Complete'. Try refreshing you...

• I can’t see the video, even though I am logged in

  Please make sure you have completed all previous parts of the course; the order of completion is for...

• I can’t do the quiz

  You have to watch the entire video first and make sure the video lesson is marked as 'Completed'. Yo...

• I have done the quiz but can’t move to the next module

  For most quizzes, you have to answer at least 80% of the questions correctly. The website will tell ...

• I have been blocked or locked out from the website

  This is most likely because an incorrect username or password was entered too often. The blocks are ...

• I can’t find my username or password, how do I access my course?

  Go to MyRadicallyOpen (top right corner) to go to the login page. If you don’t know your accou...