Frequently Asked Questions
Help I can’t…. Troubleshooting
Running into problems? These answers may help!
I can't remember which live events I have signed up for!
To see a list of past and future events you have registered for, go to the Attendee Hub for one o...
My login and password from the old site are not working
If this is your first time accessing the new website you will need to request a new password via ...
I have lost my quiz progress since the website transfer!
Unfortunately quiz results were not copied across correctly when we transferred the website from ...
My browser seems ‘stuck’, I can’t progress
Please try clearing your cache. You can do this via the Settings of your browser. If you don&rsqu...
I have done the quiz several times but can’t move to the next module
You have to pass the quiz with at least 80% correct answers. if you are unable to pass the quiz p...
The lesson is not marked as complete even though I have watched the entire video
Try marking it complete manually by clicking the green button 'Set to Complete'.
I can’t see the video, even though I am logged in
Please make sure you have completed all previous parts of the course; the order of completion is ...
I can’t do the quiz
You have to watch the entire video first and make sure the video lesson is marked as 'Completed'....
I have done the quiz but can’t move to the next module
For most quizzes, you have to answer at least 80% of the questions correctly. The website will te...
I have been blocked or locked out from the website
This is most likely because an incorrect username or password was entered too often. The blocks a...
I can’t find my username or password, how do I access my course?
Go to MyRadicallyOpen (top right corner) to go to the login page. If you don’t know your ac...